Privacy Policy
Privacy Policy and Data Protection
AMV NATURA DOO Belgrade (hereinafter referred to as: AMV NATURA), headquartered in Belgrade, Zvezdara Municipality, Dr Velizara Kosanovića 56A/12, Company ID: 21585009, VAT ID: 111977030, processes personal data in compliance with all relevant regulations as part of its business activities.
Please read this information carefully!
Data Controller
AMV NATURA is the Data Controller in accordance with the Personal Data Protection Act and other relevant data protection laws. As a Data Controller, AMV NATURA determines the purpose and method of personal data processing and is responsible for the storage and use of personal data in written and/or electronic form.
Data Processor
In its business operations, AMV NATURA may process personal data on behalf of the Data Controller, following written instructions, in which case it acts as a Data Processor.
Data Protection Officer (DPO)
In compliance with relevant personal data protection regulations, AMV NATURA has appointed a Data Protection Officer (DPO). You may contact this officer regarding any questions related to AMV NATURA’s personal data processing and exercising your data protection rights.
Data Protection Officer: Staša Bojić
Contact details: info@eliasocialclub.com or +381 61 1689 711
Personal Data Collected by AMV NATURA
The personal data collected by AMV NATURA depends primarily on:
The type of service provided to customers, users, and clients
The intended use of our services
The type of contract concluded with the client
The customer’s intention to exercise their legal rights under personal data protection regulations
This primarily includes essential personal data necessary to fulfill contractual obligations, including:
Basic personal information (name and surname)
Basic contact details (address, phone number, email address)
Data related to the use of the website (https://eliasocialclub.com)
Data related to the use of the AMV NATURA online store (webshop)
Data required for consumer credit agreements
Other personal data necessary to exercise consumer rights under legal provisions
Collection and Use of Personal Data
AMV NATURA collects and processes personal data to:
Facilitate sales transactions for its products
Comply with legal and regulatory obligations
Ensure legitimate business interests
Where required by law, explicit consent will be obtained for certain purposes.
Reasons for Processing Personal Data
To fulfill contractual obligations, AMV NATURA processes personal data for:
Selling goods and services
Marketing and sales activities
Managing contractual relationships
Handling complaints, grievances, and claims
Delivering purchased goods
Debt collection procedures
Sending notifications via newsletters, SMS, and Viber
Other legal obligations arising from AMV NATURA’s business operations
Processing based on legitimate business interests includes:
Notifying users of changes to business terms
Preventing and detecting fraud
For all other processing activities, AMV NATURA will request additional consent, which may be withdrawn at any time.
Access to Personal Data
AMV NATURA implements technical and organizational measures to ensure that personal data is processed solely for its intended purpose. When necessary for business operations, personal data may be shared with third parties, including:
Government authorities and public bodies with the right to access data under legal regulations
Legal advisors
Service providers, printing services, financial institutions
Other business partners
All third parties are required to process personal data exclusively in accordance with AMV NATURA’s instructions, except for government authorities.
Processing of Personal Data
The processors mentioned in the Access to Personal Data section are contractually obligated to ensure data confidentiality and security, in line with technical and legal requirements.
Personal data collected by AMV NATURA for the purposes outlined above will not be accessible to unauthorized parties.
Exercising Your Rights
Under applicable laws, individuals whose data is processed by AMV NATURA have the right to:
Request information about data processing
Withdraw consent at any time (if processing is based on consent)
Request correction or updating of personal data
Request deletion of personal data when no longer needed
File complaints with AMV NATURA or the relevant regulatory authority
How to Submit a Request
To exercise these rights, you may contact AMV NATURA via:
Phone: +381 61 1689 711
Email: info@eliasocialclub.com
Requests must be submitted personally to allow proper identification of the requester.
Right to Lodge a Complaint
In addition to filing a complaint with AMV NATURA, individuals may also submit complaints to the Commissioner for Information of Public Importance and Personal Data Protection at:
Address: Bulevar Kralja Aleksandra 15, 11000 Belgrade, Serbia
Email: office@poverenik.rs
Phone: +381 11 3408 900
Data Retention Period
The retention period for personal data depends on its processing purpose:
Transaction data is stored for up to 5 years
Newsletter/SMS/Viber data is stored until consent is withdrawn
Legally required data is retained in accordance with applicable regulations
Contact Information
For all inquiries regarding personal data protection, you may contact us via:
Email: info@eliasocialclub.com
Mail: AMV NATURA DOO, Dr Velizara Kosanovića 56A/12, 11000 Belgrade
Phone: +381 61 1689 711
Privacy Policy Updates
AMV NATURA regularly reviews and updates its Privacy Policy to align with business processes and legal requirements. The latest version is always available at:
https://eliasocialclub.com/politika-privatnosti
If significant changes occur, AMV NATURA will promptly notify users via its website and direct communication.
Cookies and Website Tracking
AMV NATURA uses cookies to improve website functionality and enhance user experience. Visitors can disable cookies in their browser settings, but this may affect certain site features.
Third-party services such as Google Analytics, Facebook Pixel, and gtag may also track website activity.
Marketing Communications (Newsletter, SMS, Viber)
Users may subscribe to marketing notifications via email, SMS, and Viber. Consent can be withdrawn at any time by:
Calling: +381 61 1689 711
Emailing: info@eliasocialclub.com
Mailing: Dr Velizara Kosanovića 56A/12, 11000 Belgrade
AMV NATURA does not share contact data with third parties except for authorized marketing partners.
Confidentiality of Payment Transactions
AMV NATURA ensures secure payment transactions via SSL encryption. Payments are processed by Banca Intesa ad Belgrade, and AMV NATURA does not store card details.
Currency Conversion Statement
All payments are processed in Serbian dinars (RSD). Exchange rates are determined by card operators, and slight price differences may occur due to conversion.
Date: 22.11.2022